Solaris VPN

Privacy Policy

Introduction

At Solaris VPN, safeguarding your privacy and security is our top priority. We believe in transparency regarding how we manage your information. This Privacy Policy outlines the procedures for processing and handling data associated with your use of our services, including our products, apps, and websites that are linked to this policy. "Personal data" refers to information about an identifiable person that is protected under relevant data protection laws.

Who We Are

This policy applies to Solaris VPN. "We," "us," and "our" refer to Solaris VPN, the company responsible for data management in line with this policy.

Information Collection

We collect various types of information, which may include:

Information You Provide

- Account Information: When you create an account, we may collect your name, username, and password.

- Billing and Payment Information: To purchase our services, you may need to provide billing details like billing name and payment information.

- Identity Verification: For certain services, identity verification may be required.

- Communications and Submissions: If you contact us for support or participate in surveys, promotions, or feedback, you may provide additional information.

Information Collected When Using Our Services

- Usage Information: Data on how you interact with our services, including bandwidth usage and service duration.

- Device Information: Data from the device you use to access our services, including device identifiers, browser types, device settings, and network information.

- Diagnostic Information: Information about the nature of requests made to our servers, ensuring no logs of your VPN browsing activity.

- Location Information: Data from your device's GPS or IP address to approximate your location.

Information from Third Parties

- Referrals: Information provided if you are invited to use our service by someone else.

- Third-Party Accounts: Data shared by third-party accounts (e.g., Google or Microsoft) if you register through them.

- Threat Information: Data from the security industry to enhance our services, such as lists of malicious URLs and spam blacklists.

How We Use Your Information

We use the information collected for various purposes:

- Service Provision and Support: Ensuring proper service functioning and support.

- Billing and Payment: Administering billing and processing payments.

- Communication: Responding to your requests and sending service updates.

- Service Improvement: Enhancing and optimizing our services based on user interactions.

- New Services Development: Creating new services tailored to user needs.

- Marketing and Advertising: Personalizing and improving our marketing efforts.

- Security and Legal Compliance: Investigating security issues, preventing abuse, and complying with legal obligations.

Sharing Your Information

We may share your information under certain circumstances:

- With Your Consent: Sharing information with third-party account providers if you register using them.

- Affiliates and Service Providers: Collaborating with trusted third parties for various service aspects, ensuring data protection.

- In Case of Ownership Change: Transferring your information to a new owner if there is a change in ownership.

- Aggregated or De-identified Data: Using non-identifiable data for research, analysis, and business purposes.

- Legal Compliance: Sharing information as required by law or legal processes.

- Preventing Fraud and Abuse: Sharing limited data to protect against fraud and abuse.

Tracking Technologies & Cookies

We use cookies and similar technologies to collect and analyze data about your use of our services. You can manage your cookie preferences through your browser settings or our cookie consent tool. Our services do not respond to "Do Not Track" (DNT) signals.

Data Security

We implement security measures to protect your data from unauthorized access, disclosure, use, and modification. These measures include encryption, access controls, and regular security audits.

International Data Transmission

Your personal data may be transferred to countries outside your country of residence. We ensure suitable protective measures to maintain data security.

Data Retention

We retain your data as long as your account is active or as needed to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

Your Data Protection Rights

You have the right to:

- Access: Request a copy of the personal data we hold about you.

- Rectification: Request correction of inaccuracies in your personal data.

- Erasure: Request deletion of your personal data, subject to certain legal exceptions.

- Restriction: Request limitation of the processing of your personal data under certain circumstances.

- Portability: Request a copy of your personal data in a structured, machine-readable format.

- Objection: Object to the processing of your personal data for certain purposes.

Privacy Rights in California (for California Residents)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including:

- Do Not Track: We do not respond to DNT signals.

- Third-Party Disclosures: Request information about third-party disclosures of personal information for direct marketing purposes.

- Opting Out of Personal Information Sale: Opt out of the "sale" of personal information for advertising purposes.

- Additional Rights: Request information about personal data collected, disclosed, or sold in the past twelve months, request deletion of personal data, and other rights as provided by California law.

Age Limitations

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.

This Privacy Policy may be updated periodically. We will post updates on this page and revise the "Last updated" date accordingly. Significant changes will be communicated through reasonable means, such as notifications through our services.

For any questions or concerns about this Privacy Policy, please contact us through the appropriate channels provided in our services.